💳 Payment Terms

When do I need to pay for my trip? ▸

First, you must pay a small deposit to secure your booking. Consequently, you will need to pay the remaining balance 10–12 weeks before your departure date.

Can I pay in instalments? ▸

We can arrange flexible payment schedules for you. Furthermore, we will confirm all the specific details during your booking process.

🛂 Travel Documents & Health

What passport requirements should I be aware of? ▸

You must ensure your passport stays valid for the entire trip. Additionally, please keep in mind that some countries require several extra months of validity.

Do I need a visa? ▸

While some destinations require a visa, we provide full assistance for an additional fee to make the process easier for you.

Are vaccinations or health precautions required? ▸

You should check the official guidance at Travel Health Pro. Moreover, please consult your doctor for personalised health advice.

Do I need travel insurance? ▸

We strongly recommend that you purchase travel insurance. Specifically, it covers cancellations, medical emergencies, lost baggage, and delays.

📞 Customer Support

How can I contact RGM Travel? ▸

You can contact us via Email at rgmtravel@thejltgroup.co.uk. Alternatively, you can reach our team via WhatsApp at +44 7486 317219.

When will I receive a response? ▸

Our team aims to respond to all enquiries within 24–48 hours. Therefore, you will hear from us shortly after you reach out.

Is WhatsApp a valid way to contact you? ▸

Yes, we definitely support enquiries via WhatsApp. In addition, you can send your documents through the app safely.

📝 Booking & Quotes

How do I book my trip? ▸

You can book your trip using our online form, email, or WhatsApp. Furthermore, local customers are welcome to book in-person if they prefer.

How do I get a quote? ▸

First, submit your request via our form. Subsequently, we will send your confirmed quote within a 24–48 hour period.

Are there minimum or maximum group sizes? ▸

We do not set any limits on group sizes. Consequently, we welcome both large family groups and solo travellers alike.

🎒 Activities & Excursions

Are activities included or optional? ▸

All activities are optional. Therefore, you can choose to book them during the initial process or at a later date.

Are there booking requirements for excursions? ▸

You can book excursions at the time of booking. However, you can also add them later depending on availability.

Are there age or health restrictions? ▸

Certain activities may have specific age or health restrictions. Therefore, please inform us of any requirements during the booking stage.

⭐ Special Requests

Can I make special requests? ▸

You should inform us of any special requests before your final payment. For instance, this includes dietary needs, accessibility, or group travel preferences.

✈️ Flights & Transportation

Are flights included or booked separately? ▸

We can include flights in your package or you can book them separately. Specifically, this depends on your individual booking preference.

What about baggage and seat selection? ▸

Baggage rules depend on the airline fare. Additionally, we will provide all seat selection details to you at the time of booking.

Are airport/hotel transfers available? ▸

Transfers are usually available for an additional fee. Furthermore, we can arrange these for you during the booking process.

RGM Travel FAQ support and booking information