Terms & Conditions

These terms and conditions ("Terms") set out the agreement between RGM Travel and you. RGM Travel is a trading name of Janine Loves Ltd, trading as The JLT Group ("we", "us", "our"). By booking with us, you confirm three things: you are over 18, you have read and agree to these Terms, and you accept responsibility for everyone named on the booking. Your contract begins once we, or the relevant supplier, send you a written booking confirmation.

RGM Travel plays different roles depending on your booking. We'll confirm which role applies to you in your booking documentation.

If you are unsure of our role in your booking, please contact us at rgmtravel@thejltgroup.co.uk before proceeding.

You must pay a deposit or the full amount when you book. If you pay a deposit, you must pay the remaining balance by the due date on your confirmation. If you miss that date, we may cancel your booking and apply cancellation charges.

Service charges may apply to your booking, and we include them in your total cost. These may include the following, though this list isn't exhaustive.

When we act as your agent for standalone flight bookings, you contract with the airline and their terms apply. We accept no liability for the flight itself. When flights form part of a package we sell as principal, we take responsibility for the full package.

You can book charter flights either as agent, where you contract with the charter flight provider, or as part of a package we sell, where our ATOL protection covers the booking. We'll confirm which arrangement applies in your booking documentation.

The lead passenger must make all requests to amend or cancel a booking in writing, as soon as possible. Your notice takes effect from the date we receive it in writing. Since cancelling or changing arrangements costs us money, the following charges apply.

Cancellation Charges. The table below sets out the standard cancellation charges for package holidays. Accommodation-only and other arrangements may be subject to different charges, which will be confirmed at the time of booking.

The JLT Group's membership with Protected Trust Services (PTS No. 6090) financially protects all bookings. We hold your money in trust, so it's safeguarded if we become insolvent. For further information, visit protectedtrustservices.com/consumer.

For flight-inclusive packages where we act as principal, The JLT Group's ATOL licence (ATOL No. 12564) protects your booking too. We'll send you an ATOL Certificate confirming your cover. Where we act as agent, the relevant supplier's ATOL protection applies instead, and we'll identify this clearly in your booking documentation.

When we act as the package organiser under the Package Travel and Linked Travel Arrangements Regulations 2018, we're responsible for delivering all travel services as promised, even when third-party suppliers perform them. You can transfer your package to another person if you give us reasonable notice; we charge an administration fee of £50 to £100, plus any applicable supplier charges. We'll give appropriate assistance to travellers who run into difficulty during a package holiday.

We won't be liable or pay compensation if unavoidable and extraordinary circumstances affect our contractual obligations, where neither we nor the relevant supplier could have anticipated or avoided them. These circumstances include warfare, terrorism, significant health risks including pandemics, natural disasters, severe weather, industrial action, and government or regulatory action, though this list isn't exhaustive. When this happens, we'll take all reasonable steps to minimise the impact on your arrangements.

You must arrange adequate travel insurance for yourself and everyone in your party as a condition of booking. Your policy must cover, at a minimum, cancellation, medical expenses, and repatriation. We aren't liable for any losses or costs that a suitable travel insurance policy would have covered. If you choose to travel without adequate insurance, we won't be responsible for any losses you suffer as a result.

You're solely responsible for making sure you and everyone in your party hold valid passports, any required visas, and meet all health and entry requirements for your destination and any transit countries. Passports generally must stay valid for at least 6 months beyond your return date. You must also submit any Advanced Passenger Information airlines require, accurately and on time.

We aren't liable for any costs, fines, penalties, or losses that result from you not holding the correct documentation or meeting entry requirements.

You must tell us about any special requests, including dietary requirements, room preferences, or accessibility needs, at the time of booking. We'll pass these on to the relevant supplier, but we can't guarantee they'll meet them, and not meeting a request isn't a breach of contract.

If you or anyone in your party has a medical condition, disability, or reduced mobility that may affect your holiday, you must give us full details before you confirm your booking. We'll advise on whether your chosen arrangements suit your needs and, where necessary, point you to appropriate resources. We can't take responsibility for issues arising from medical conditions or special needs you didn't tell us about.

Suppliers provide accommodation ratings, and these vary by country, so we can't guarantee their accuracy. Hotels allocate rooms on arrival, subject to availability. Certain amenities, including air conditioning, local taxes, resort fees, and hotel-run services, may carry an extra charge payable locally. We'll tell you about any known charges when you book.

If a supplier tells us about significant building or refurbishment works that may affect your stay, we'll tell you before departure. If the works materially affect your holiday, we'll seek appropriate remedies from the supplier. We don't have exclusive use of the properties we feature, so other guests, including corporate groups, may be present during your stay.

You must behave in an orderly and lawful manner throughout your trip. Suppliers can end your booking or remove you from the property or transport without a refund, if they consider your behaviour disruptive, threatening, or damaging, and you're liable for any damage you cause to property. You agree to fully indemnify us against any claims, costs, or losses arising from your conduct or that of anyone in your party.

We aren't responsible for lost travel documents once we've delivered them to you, unless our negligence caused the loss. We may charge you to reissue lost or damaged documents.

You're responsible for checking all travel documents carefully before departure. Please reconfirm your flights directly with the airline at least 72 hours before departure, since flight times can change after we confirm your booking.

We provide this website for general information only. You may not reproduce or use any site content without our written consent. We strictly prohibit unlawful use of this platform, and we may take legal action against it.

If you run into any issues during your trip, you must report them immediately to us and to the relevant supplier, so we can take steps to resolve the matter at the time. If the issue remains unresolved, you must submit a formal written complaint to us within 28 days of your return date. If you don't follow this procedure, it may affect our ability to investigate your complaint and could impact your rights. You can escalate unresolved disputes through Protected Trust Services (PTS) or an appropriate Alternative Dispute Resolution (ADR) scheme.

We respect your privacy and are committed to protecting your personal data. We handle your personal data according to our Privacy Policy, which forms part of these terms and conditions. We use your information to fulfil your booking, and we may share it with suppliers, airlines, and relevant authorities as required. All our data processing complies with current UK GDPR and Data Protection Act 2018 standards.

The laws of England and Wales govern these Terms, and any dispute or claim arising from them. You agree that the courts of England and Wales have jurisdiction to settle any disputes. However, if you live in Scotland or Northern Ireland, you can choose to bring proceedings in your local courts under Scottish or Northern Irish law.

If you have any questions about these terms and conditions or your booking, get in touch with our team directly.