💳 Payment Terms

When do I need to pay for my trip?

First, you must pay a small deposit to secure your booking. Consequently, you will need to pay the remaining balance 10–12 weeks before your departure date.

Can I pay in instalments?

We can arrange flexible payment schedules for you. Furthermore, we will confirm all the specific details during your booking process.

🛂 Travel Documents & Health

What passport requirements should I be aware of?

You must ensure your passport stays valid for the entire trip. Additionally, please keep in mind that some countries require several extra months of validity.

Do I need a visa?

While some destinations require a visa, we provide full assistance for an additional fee to make the process easier for you.

Are vaccinations or health precautions required?

You should check the official guidance at Travel Health Pro. Moreover, please consult your doctor for personalised health advice.

Do I need travel insurance?

We strongly recommend that you purchase travel insurance. Specifically, it covers cancellations, medical emergencies, lost baggage, and delays.

📞 Customer Support

How can I contact RGM Travel?

You can contact us via Email at rgmtravel@thejltgroup.co.uk. Alternatively, you can reach our team via WhatsApp at +44 7486 317219.

When will I receive a response?

Our team aims to respond to all enquiries within 24–48 hours. Therefore, you will hear from us shortly after you reach out.

Is WhatsApp a valid way to contact you?

Yes, we definitely support enquiries via WhatsApp. In addition, you can send your documents through the app safely.

📝 Booking & Quotes

How do I book my trip?

You can book your trip using our online form, email, or WhatsApp. Furthermore, local customers are welcome to book in-person if they prefer.

How do I get a quote?

First, submit your request via our form. Subsequently, we will send your confirmed quote within a 24–48 hour period.

Are there minimum or maximum group sizes?

We do not set any limits on group sizes. Consequently, we welcome both large family groups and solo travellers alike.

🎒 Activities & Excursions

Are activities included or optional?

All activities are optional. Therefore, you can choose to book them during the initial process or at a later date.

Are there booking requirements for excursions?

You can book excursions at the time of booking. However, you can also add them later depending on availability.

Are there age or health restrictions?

Certain activities may have specific age or health restrictions. Therefore, please inform us of any requirements during the booking stage.

⭐ Special Requests

Can I make special requests?

You should inform us of any special requests before your final payment. For instance, this includes dietary needs, accessibility, or group travel preferences.

✈️ Flights & Transportation

Are flights included or booked separately?

We can include flights in your package or you can book them separately. Specifically, this depends on your individual booking preference.

What about baggage and seat selection?

Baggage rules depend on the airline fare. Additionally, we will provide all seat selection details to you at the time of booking.

Are airport/hotel transfers available?

Transfers are usually available for an additional fee. Furthermore, we can arrange these for you during the booking process.

RGM Travel FAQ support and booking information