Privacy Policy
How RGM Travel collects, uses, and protects your personal data.
Introduction
RGM Travel ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to all personal data collected through our website, email, social media platforms, and during the provision of our travel services.
Who We Are
RGM Travel operates as an independent travel agent and works with ATOL-protected tour operators, PTS-accredited providers, IATA-accredited airlines, and trusted global suppliers to deliver travel services safely and compliantly.
Personal Data We Collect
We only collect personal data that is necessary for the provision of travel services and the operation of our business.
3.1 Enquiries & Communications
When you contact us, we may collect:
- Name
- Email address
- Telephone number
- Travel preferences and enquiry details
To respond to enquiries and provide tailored travel advice.
3.2 Travel Bookings & Documentation
When arranging or confirming travel, we may collect:
- Date of birth
- Passport and visa details
- Nationality
- Emergency contact details
Required by airlines, accommodation providers, tour operators, and border authorities to process bookings and comply with international travel regulations including IATA and government requirements.
3.3 Marketing Communications
If you opt in, we may collect:
- Name
- Email address
To send newsletters, offers, and travel updates. You may unsubscribe at any time using the link provided or by contacting us directly.
3.4 Website Analytics & Cookies
We may collect limited, anonymised data such as:
- IP address (anonymised)
- Device and browser type
- Pages visited
To improve website performance and user experience. This data does not personally identify you.
Lawful Basis for Processing
We process personal data under the following lawful bases:
To arrange and manage travel bookings on your behalf.
To operate, improve, and develop our travel services.
For marketing communications where you have opted in.
To meet aviation, travel, and regulatory requirements.
Who We Share Your Data With
We never sell or rent personal data. Your information may be shared only where necessary with:
All third parties receive only the minimum data required and are contractually required to comply with UK GDPR.
International Data Transfers
Travel bookings may require transferring personal data outside the UK or EEA — for example to airlines or hotels overseas. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.
Data Security
We take appropriate technical and organisational measures to protect your data, including:
- Secure systems and encrypted platforms
- Limited access to personal information
- GDPR-compliant software and suppliers
We do not store payment card details on our website or internal systems.
Data Retention
We retain personal data only for as long as necessary:
- To fulfil travel services
- To meet legal, financial, or regulatory obligations
- For legitimate business purposes
Data is securely deleted once it is no longer required.
Your Rights
Under UK GDPR, you have the following rights:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate data or delete your information entirely.
Restrict or object to the way we process your personal data.
Withdraw marketing consent at any time without penalty.
Contact the Information Commissioner's Office (ICO) if you have concerns.
Exercise Your Rights
To make a data request or ask any privacy-related questions, get in touch directly.
rgmtravel@thejltgroup.co.ukCookies
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Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legislation or business operations. The latest version will always be available on our website with the updated date shown above.