Terms & Conditions

These terms and conditions govern your use of this website and the services RGM Travel provides. By accessing this site or submitting a booking enquiry, you confirm that you accept these terms in full and agree to be bound by them throughout your journey.

RGM Travel is a UK-based independent travel agency providing personalised holiday planning and expert support for every client. We act as a retail travel agent, arranging travel through ATOL-protected operators and trusted global suppliers. This means RGM Travel acts as an agent only — not as the direct service provider.

All travel services — including flights, hotels and transfers — are supplied by third-party providers. Your contract is with the specific supplier, not with RGM Travel. We will provide supplier terms before you book, and you must read and accept these before confirming any arrangements.

All bookings are made based on the information you provide. You must ensure that all passenger names match your passports exactly — errors may result in additional charges or cancellations. RGM Travel cannot accept responsibility for mistakes made during the enquiry process.

Your travel arrangements include financial protection depending on the booking type. We will confirm the exact protection that applies when you book.

Prices may change until payment is made in full. Deposit amounts and payment deadlines are determined by individual suppliers. All payments are processed through secure platforms — RGM Travel does not store your credit card details directly.

Cancellation and refund policies are set by individual suppliers and will be shared with you before you confirm your trip. While we will assist with communications, the final refund decision rests with the supplier — RGM Travel cannot override third-party terms.

External events such as severe weather, strikes, or civil unrest may disrupt your travel. While we cannot control these situations, we will provide reasonable assistance wherever possible. RGM Travel is not liable for costs arising from disruptions outside our control.

To ensure a smooth trip, you are responsible for:

• Providing accurate personal information at the time of booking
• Reviewing all travel documents promptly upon receipt
• Ensuring your passport and any required visas are valid for travel
• Checking entry requirements for your destination

We strongly recommend purchasing comprehensive travel insurance at the time of booking. Your policy should cover medical expenses, emergency repatriation, and unexpected cancellations. Travelling without adequate insurance is done entirely at your own risk.

RGM Travel is not liable for the acts, omissions, or failures of third-party suppliers. We do not accept responsibility for loss, injury, or damage arising from arrangements where we act as agent only. Nothing in these terms limits our liability where English law prevents such exclusion.

This website is provided for general information purposes only. You may not reproduce or use any site content without our prior written consent. Any unlawful use of this platform is strictly prohibited.

We handle your personal data in accordance with our Privacy Policy, which forms part of these terms and conditions. All data processing complies with current UK GDPR and Data Protection Act 2018 standards.

If you have a complaint, please raise it with us as soon as possible so we can assist you promptly. For any unresolved disputes regarding a supplier's services, you should follow that supplier's own complaints procedure.

These terms and conditions are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the English courts.

If you have any questions about these terms and conditions or your booking, get in touch with our team directly.